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A Broken System or One Poised for Change:
Key Strategies for Performance Management Success

Elaine D. Pulakos and Rose Mueller-Hanson

It is widely recognized in both public and private sectors that performance management (PM) is “broken” and must be reformed.

Improving PM has been a long sought-after goal for many organizations and is an area OPM is targeting for reform. Given that PM has been the subject of numerous reform efforts over many years, a critical question becomes: Can performance management actually be fixed?

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